K-POP. SUPERFEST

GENERAL

When and where is the event happening?

Joy Ruckus Club K-Pop SuperFest will start on June 20, 2021 at 10:00 AM KST

- North America:

June 19, 2021 at 6:00 PM PDT, 8:00 PM CDT, 9:00 PM EDT

- Global:

June 20, 2021 at 9:00 AM MYT, 2:00 AM CET

How long is the show?

The show will go on for approximately 8 hours. 

(Runtime and programs may be subject to change due to onsite conditions or other external factors).

Can anyone participate and is there an age restriction? 

Yes! There is no age restriction for this event, and fans of all ages are welcome.  

Can anyone view it?

Yes!

Fans located anywhere in the world must purchase the tickets and view the concert through https://sessionslive.com/joyruckusclub

TICKETING

I’m so excited! When and where can I buy the tickets?

Open: ASAP

Close: June 19, 2021 at 10:00 AM KST

Tickets can be purchased here!

What are the available ticket options?

[General Sales] $20 USD

Is there a limit to the number of tickets I can buy per transaction?

It is restricted to 20 tickets per transaction. If you wish to purchase more, you can do so by going through another transaction.

Please know that all tickets are non-transferable and in the case that multiple ‘LIVE’ tickets are purchased, only one device will be able to view the live streaming event.

Are VAT taxes included in the ticket price?

Yes, VAT taxes are included in the ticket price.

Okay, but how will I receive my tickets?

There will be no physical tickets distributed for this event, and no direct link containing the event's streaming link will be emailed.

You will receive a confirmation email to the email address used upon joining MyMusicTaste, and this can be used to confirm your purchase. 

If you have not received a confirmation email, please contact us for further assistance.

ORDERS & PAYMENTS

Do I need to register on MyMusicTaste before placing an order?

Yes, you must have a MyMusicTaste account to place an order. Please note that only single participation is allowed per account (i.e. you cannot purchase for two different people using the same MyMusicTaste account).

What kinds of payment do you accept?

Refer to our Payment & Refunds FAQ for more information on the types of payment methods available. 

*PayPal is not available for those purchasers with a Korean phone number, Korean billing address, and Korean shipping address.

My payment did not go through. What should I do?

Please check if your card is eligible for foreign transactions and has a sufficient amount after taxes and shipping fees are applied. If the payment still does not go through, please check with your bank.

If you run into any other payment-related issues, please feel free to contact us.

Can I get a refund?

All sales are final and no refunds or order amendments are allowed. Please check your order thoroughly before completing the transaction.

STREAMING THE CONCERT

How do I start streaming?

After completing your purchase on MyMusicTaste, you can watch this concert on a separate viewing platform with the redeem code you receive which will be provided later.

Will redeem codes be sent out for this concert/event?

Yes, you will receive a redeem code at the email address registered to your MyMusicTaste account 24 hours before the start of the concert, after the ticket sales have ended. 

If you have not received a confirmation email or redeem code, please contact us for further assistance.

Can I record the online streaming show/concert?

Live streaming/filming/recording the event with any device is prohibited.

Unauthorized copying, distribution, and selling of the content without the copyright owner’s consent are acts of copyright infringement. 

Any illegally uploaded/recorded content will be directly reported to that social media platform and taken down. Legal action will be taken if necessary.

Can I watch the live streaming show on my mobile device or any other device?

Yes, but please be advised that watching it on any device other than a desktop/laptop may alter the visual interface and other options/functions that are available, such as the live chat feature.

Reporting Illegally Downloaded/Streamed/Copied Content

If you happen to see any content online that has been illegally posted without the consent of the artists’ management or MyMusicTaste, please fill out this Google Form so that we can take appropriate action to remove and take down these videos. 

TROUBLESHOOTING

What should I do if I'm on the live streaming page, but it says the following message:

"Oops try again or contact us here"

Please do not abuse the refresh button by continuously pressing the refresh symbol on the page. If this message/error appears on your page, please wait a couple of minutes to refresh the page ONCE. 

If the live streaming event is still not available even after you have done this, please reach out to us here for additional assistance.

Please make sure you are logged into the MyMusicTaste account you have purchased the live streaming show ticket with. You must be logged into your account in order to view the concert.